Dispatch, delivery charges, returns and refunds

DISPATCH

We aim to dispatch your fruits within 3 working days of payment being received, however, this isn't guaranteed as sometimes overseas shipments to us are delayed.

DELIVERY DAYS

Orders can be delivered on Tuesdays, Wednesdays, Thursdays and Fridays. Saturdays incur a £25 surcharge. If you need delivery on a specific day, please email us to see if this is possible.   info@myexoticfruit.com

DELIVERY LOCATIONS

All of our goods can be delivered to any UK address. 

PARCELFORCE DELIVERY

Once your order is dispatched, it is sent on a next-day service, to be delivered between 08:00 and 17:00.

It will be collected from our warehouse in Essex at around 15:30 and should arrive with you, anywhere in the UK, the following day. Once it has been dispatched, you will receive an email with the consignment number so you can track the order

https://www.parcelforce.com/track-trace

WHAT WILL HAPPEN IF I AM NOT HOME WHEN PARCELFORCE ARRIVES?

Parcelforce is instructed to leave the parcel on your premises or with one of your neighbours if there is no answer. If you track your parcel and it is recorded as delivered but you don’t have it, please ensure to look around your place of residence. Remember to look behind plant pots, inside wheelie bins, under bushes etc.  

If the parcel is delivered to a neighbour and you're not sure which one, please call the Parcelforce depot as soon as possible on the day of delivery. You can obtain the contact details by tracking your parcel on the Parcelforce website.

If you agree, during order checkout, that your parcel can be left with a neighbour or in a safe place at your address, we cannot then be held responsible for the whereabouts of that parcel, once either have been carried out.

If the parcel is left at your address or with your neighbour, and subsequently stolen, we are not obliged to provide a replacement or refund as we have delivered the goods to your confirmed place/places of delivery. It's for this reason that we strongly advise you select a delivery address at which you can ensure you, or a neighbour, are able to take the delivery. If no answer, your parcel will be returned to the depot or taken to your local post office.

If there is somewhere in particular that the parcel should be left if you are not at home when the driver arrives, please ensure you notify us.

As a last resort, if the courier is unable to leave your parcel with a neighbour or on your premises, it will be returned to the depot or taken to your local post office. It is your responsibility to either arrange re-delivery for the following day or to collect from the local depot or post office. This must be arranged on the day of delivery so Parcelforce can ensure the re-delivery is booked ready for the following morning when the driver leaves the depot. We cannot accept any claims if you don't organise re-delivery and the fruit subsequently spoils.

If you need any further assistance with delivery issues after contacting Parcelforce, please ensure you call or email us by 4:30pm latest on the day of delivery so we have sufficent time to resolve.

DELIVERY CHARGES

The delivery charge is calculated by taking into account both the volumetric and static weight. This is because Parcelforce charge us dependent on the weight and size of the parcel.

For example: an order of 1,200 soursop tea bags would have a relatively low weight (1-2kg) but would require a large box to package the order, resulting in a higher charge to us from Parcelforce.

Gift cards £2.25

Orders less than 5.99 kg £5.95

6 kg to 19.99 kg £7.95

20 kg to 30 kg £10.95

30.01 kg to 40 kg £15.00

40.01 kg to 50 kg £20.00

50.01 kg to 110 kg £35.00

110.01 kg and above £55.00

Express delivery by Taxi £POA

A surcharge of £11 is applicable for the below postcodes

AB37-38, 41-45, 51-56, FK19-21, IV1-28, 30-37, 40, 52-54, 63, KW1-3,
5-14, PA21-39, PH16-26, 30-41

A surcharge of £16.20 is applicable for the below postcodes

HS1-9, IV41-49, 51, 55-56, KA27-28, KW15 – KW17, PA20, 40-49, 60-78,

PH42-44, ZE1-3.

Northern Ireland Air Mail

0-999 g £20. 1 kg to 9.99 kg £25. 10 kg to 14.99 kg £35. 15 kg+ £45.

Ocassionally, lightweight orders may be sent with the Royal Mail on a first class service.

RETURNS AND REFUNDS POLICY

When the exotic fruits leave our warehouse they are in perfect condition. Occasionally, whilst in transit, an order may be dropped or knocked, causing the fruits to bruise or become damaged. If your fruit is inedible/damaged, please email a picture of the fruit in question within 24 hours of receipt, to info@myexoticfruit.com. 

We only accept claims if sent within 24 hours of you receiving your order.